A model of care is a 'prescription' for providing evidence based care to patients. It describes the aims and principles of service delivery, the elements of care (people, building, systems) and information on patient flows and needed linkages.
Developing a model of care allows staff to think through what happens, when and why and assists in streamlining processes and workflow. All stakeholders (staff, patients/carers, other agencies) have input.
What does it consist of?
The model of care is broken into 3 parts.
- part 1 outlines the principles and provides the big picture
- part 2 provides details, examines gaps between the principles and current practice, and includes an analysis of workflow
- part 3 provides the intricate detail, policies including procedures, business plans and workforce details.
Who does it?
User Groups are usually established to develop the model of care with assistance from the Innovation and ReDesign (Access Improvement) Unit and/or a project leader. They are comprised of staff representatives from all affected areas/professions, and support staff within an area. Other key stakeholders and consumers may also be represented on this group.
How do you develop one?
Project management methodology and tools provide the information on 'how' to manage and structure a project to design a MoC. The ACT Health endorsed Model of Care Manual provides the information on 'what' is required.
Contact
Email accessimprovement@act.gov.au
Phone (02) 6205 0549
The following Models of Care have been completed
| Download: | Walk-in Centre Model of Care Overview (PDF File - 233k) |
