Domains of quality underpinning Territory-wide health services planning

Person-centred

Providing care that is respectful, responsive and focused on the patient’s needs.

Safe

Avoiding harm to patients from care that is intended to help them.

Effective

Providing services based on scientific knowledge and which produce a clear benefit.

Timely

Reducing waits and sometimes harmful delays.

Efficient

Avoiding waste and reducing cost.

Equitable

Providing care that does not vary in quality because of a person’s characteristics.

Institute of Medicine (IOM). Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, D.C: National Academy Press; 2001.