Glossary of technical terms

Access Improvement Program A major change program initiated in early 2005 aimed at redesigning the way we provide health services by focusing on patient journeys through our health system.
Acute care An episode of acute care for an admitted patient is one in which the principal clinical intent is to provide short-term hospital admission focused on the treatment of emergency conditions or the conduct of an elective procedure.
Ambulatory care Care provided in a non-inpatient setting such as outpatients, home-based care, office-based care or community health centre-based care.
Benchmarking The process of assessing the performance of an organisation of entity within an organisation
by comparing it to the performance of a similar entity, a national average, or the best performing entity within the same field in order to assess performance and determine opportunities for improvement.
Community-based organisations Not-for-profit organisations within the community that have specialist skills
in the management of certain health issues. These organisations provide services such as health services for disadvantaged young people, drug and alcohol rehabilitation, Aboriginal and Torres Strait Islander health services and supported accommodation for people with mental illness.
Cost weight A cost weight is a form of measurement for the use of health services that provides an indication of the relative resource use. It provides an indication as to the complexity of an admission or an occasion of service.
Decant To rehouse people while their buildings are being refurbished or rebuilt.
Hepatitis C Hepatitis is inflammation of the liver. Hepatitis C is a viral form that is transferred by
blood-to-blood contact.
Length of stay The number of days (or part thereof) that each admitted patient stays in hospital. Patients who are admitted and discharged on the same day have a length of stay of one day.
Patient-centred care Refocusing the delivery of health care around the needs of the patient rather than other stakeholders such as providers.
Patient journey A patient’s experience of travelling or moving through the health system at pre-hospital to hospital and to community care.
Primary
healthcare
service
Primary healthcare services are those which focus on first contact health services provided predominantly by GPs, but also by practice nurses, primary/ community health care nurses, early childhood nurses and community pharmacists, allied health professionals and other health workers such as multicultural health workers and Indigenous health workers, health education/promotion and community development workers.
Public health
officers
Public health officers provide a range of services to the community, including communicable disease control, pharmaceutical services, environmental health and scientific services, and have certain powers enshrined in legislation.
Occasion of service A measure of services provided to patients—usually used in the outpatient or community
health setting.
Sub-acute Intermediate care provided between acute care and community-based care. Sub-acute care includes services such as rehabilitation that can be provided in a less invasive environment than an acute hospital environment.
Tertiary services Tertiary services are generally those provided in a complex, highly specialised
hospital environment.