A.9 Analysis of Agency Performance

  • ‘front loading’—whereby patients can be assessed and treated by a doctor more rapidly
  • expansion of the Canberra Hospital Discharge Lounge, which enables patients to leave the inpatient wards earlier, which in turn opens up inpatient beds quicker, allowing for increased access
  • purchasing beds at Monash Goodwin Village for sub-acute patients with an extended length of stay. This enables acute beds to be made available for patients who need to be in an acute setting.

Managing increased demand requires a whole-of-hospital approach. The hospital frequently operates at capacity and regularly deals with increases in activity. Work will continue over the next financial year to initiate a number of hospital-wide changes that will further improve patient flow.

Canberra Hospital and Health Services also opened the new Gungahlin Community Health Centre in September 2012. This progressive development provides a range of services to residents who live in or near Gungahlin. The centre offers access to community nursing, allied health services, including physiotherapy and podiatry, dental surgeries for children and youth, and a range of services for women and children including a women’s health nurse and nutrition clinic. The centre incorporates many environmentally sustainable design principles, such as energy-efficient lighting systems, fresh-air ventilation, air-cooled chillers (rather than water-cooled ones), cyclist facilities, and stormwater retention tanks beneath the surface-level car park, which capture water for irrigating the landscaped areas.

Another significant achievement for CHHS was our progress in reducing the public dental waiting list. In 2012‑13 the federal Government allocated $345.9 million over three years to reduce the public dental waiting list across Australia. The funding has increased workforce capacity and increased utilisation of the private sector to reduce public dental waiting lists. At 30 June 2013, there were 165 people waiting for non-urgent restorative dental services, compared with 2,310 clients on the waiting list at 30 June 2012. At 30 June 2013, 2,447 clients were removed from the restorative waiting list, compared with 1,856 at 30 June 2012. This is an increase in clients being removed of 591 in 12 months—a significant achievement.

Canberra Hospital and Health Services is also under new leadership, following the appointment of Mr Ian Thompson in August 2012.