Corporate and operational plans

The following planning instruments and strategies have guided ACT Health's efforts over the reporting year.

Corporate Plan 2012-2017

The Corporate Plan articulates key focus areas, priorities for improvement, key strategies for achieving the priorities, and achievements planned for the long term (five years).

In 2013-14, ACT Health continued to measure its performance against these areas through key performance measures identified in the ACT Public Health Service's quarterly performance report, ACT Health's strategic and accountability indicator sets in the ACT Budget Papers. The target achievements for each year are contained in ACT Health's Business Plan.

Clinical Services Plan 2014-2018

The Clinical Services Plan is being finalised following extensive consultation with stakeholders and taking into consideration recent federal budget announcements. The plan will provide strategic guidance for the development of publicly funded health services in the ACT. The strategies in the plan have been developed to position ACT Health to meet future demand for health services and improve access for those most in need.

ACT Primary Health Care Strategy 2011-2014

The ACT Primary Health Care Strategy 2011-2014 aims to improve integration between general practice and the wider primary health care sector in the provision of primary health care. Six-monthly reports outlining progress against the annual implementation plan are provided to the ACT Health Executive Council and primary health care stakeholders.

Safety and Quality Framework 2010-2015

The Safety and Quality Framework 2010-2015 describes a vision and direction to improve safety and quality in ACT Health. It sets out organisational activities which will improve the safety and quality of ACT Health services.

The framework is being reviewed against the areas for action and alignment with the 10 National Safety and Quality Health Service Standards (NSQHSS). The framework provides actions under three themes. These align with the themes of the Australian Commission on Safety and Quality in Health Care's framework, which provides a national vision for safe and high-quality health care for Australia. These themes are that care will be consumer centred, driven by information and organised for safety.

To meet these themes, the Quality and Safety Branch:

  • Coordinated the performance of two plays written exclusively for healthcare professionals, patients and organisations: Hear Me explored the impact of medication errors and the importance of patient-centred care, and Four Funerals in One Day explored how individuals, including healthcare professionals, cope with death and grief
  • submitted a successful budget initiative proposal to resource and enhance the Respecting Patient Choices ® (RPC)Program to which included provision for a NGO to provide community education and awareness focused on culturally and linguistically diverse populations in the ACT region
  • coordinated a promotional campaign with standard groups raising awareness of the National Safety and Quality Health Service Standards. Each standard had a promotional month where QSB provided:
    - promotional materials labelled with the relevant national standard icon
    - a stand in the foyer of Canberra Hospital
    - screensavers on computers and posters
    - quizzes and word searches to raise staff awareness
  • released the Surgical Safety Checklist video to increase theatre staff's understanding of the value of the checklist and how to use it

  • engaged Governance Plus to assist with preparation for the organisation-wide accreditation survey. The review resulted in the proposal to restructure quality and safety resources from the Quality and Safety Branch to CHHS
  • continued the Effective Communication in Clinical Handover (ECCHO) project, an Australian Research Council funding project in collaboration with the University of Technology Sydney. A new grant was awarded in 2014 with a focus on handover for those over 65 years of age
  • continued Open Disclosure Master Classes for senior clinical and executive staff
  • facilitated the ACT Quality in Healthcare Awards and the ACT Health Better Practice Awards
  • worked with the Local Hospital Network Council to develop a concept for a safety and quality report for consumers based around the 10 NSQHSS
  • implemented the Oral Dispensers and Enteral Feeding project in response to increased awareness nationally of wrong route errors
  • facilitated the Family Escalation Program, Call and Respond Early (CARE)
  • implemented the web-based Safety Management System for ACT Health staff.

Chronic Conditions Strategy 2013-2018

The ACT Chronic Conditions Strategy-Improving Care and Support 2013-2018 provides overarching direction for chronic condition care and support in the ACT for the next five years and outlines the requirement for a coordinated approach across the government and non-government sector. It concentrates on improving care and support services for every person living with a chronic condition.

ACT Palliative Care Services Plan 2013-2017

People with a life-threatening illness in the ACT and their families and carers need timely access to quality palliative care that is consumer and carer focused, respects their choices and is appropriate to their needs. The ACT Palliative Care Services Plan 2013-2017 provides strategic direction for the development of palliative care in the ACT to best meet current and projected population needs.

ACT Children's Plan 2010-2014

The ACT Children's Plan 2010-2014 was launched in June 2010 to provide an aspirational whole-of-government and whole-of-community vision to make Canberra a great and safe place for children and to ensure their needs are a priority for government and community. Its aim is for Canberra to be a child- and youth-friendly city that supports all children and young people to reach their potential, make a contribution and share the benefits of our community.

ACT Mental Health Services Plan 2009-2014

The ACT Mental Health Services Plan 2009-2014 is a strategic-level document giving broad direction for the future development of public mental health services in the ACT. It was developed in consultation with stakeholders over a two-year period. The plan covers the years 2009 to 2014 but conveys a vision for how mental health services will be delivered in the ACT in 20 years' time.

The guiding vision for mental health services in the ACT is that by 2020 the mental health needs of the community will be met by a comprehensive network of complementary and integrated mental health services that enhance knowledge and understanding, intervene and provide support early and for as long as is necessary, and address as far as possible mental health issues in community settings, working with and developing natural systems of support.

Managing the Risk of Suicide: A Suicide Prevention Strategy for the ACT 2009-2014

This strategy provides a service development framework to guide an integrated, whole-of-community approach to suicide prevention across the lifespan. It aims to: reduce rates of suicide and self-harm in the ACT; increase resilience, coping skills and connectedness; improve awareness of, and access to, suicide prevention training, education and information; and increase collaboration among organisations providing suicide prevention and postvention services in the ACT.

ACT Aboriginal and Torres Strait Islander Health Plan 2014-2019

A draft discussion paper on the development of a new Aboriginal and Torres Strait Islander Health Plan 2014-2019 has been developed and will inform the community consultations due to take place in 2014. The review of several national Aboriginal and Torres Strait Islander plans, strategies and frameworks, including outcomes from consultations with the local Aboriginal and Torres Strait Islander communities, was completed.

Community organisations and members of the new ACT Aboriginal and Torres Strait Islander Elected Body will be invited to a community consultation workshop to discuss health issues and contribute to the development of a new health plan.

Health Workforce Plan 2013-2018

The ACT Health Workforce Plan 2013–2018 aligns with national health workforce reform, including the research and evidence provided by the Health Workforce Australia (HWA) National Health Workforce Innovation and Reform Strategic Framework for Action 2011-2015. The plan provides strategies under focus areas for direction, action, accountabilities and measures of success, which are able to be applied for operational workforce planning in all areas of ACT Health. In 2013–14, a Tier 1 Workforce Innovation and Reform Committee was formed to oversee the rollout of actions and implementation of the plan.

ACT Breastfeeding Strategic Framework 2010-2015

The ACT Breastfeeding Strategic Framework 2010-2015 sets the context for the protection, promotion and support of breastfeeding in the ACT. The framework is consistent with, and supports the implementation of, the action areas in the Australian National Breastfeeding Strategy 2010-2015. In November 2013, ACT Health gained Breastfeeding-Friendly Workplace (BFW) accreditation for its 12 breastfeeding rooms.

ACT Alcohol, Tobacco and Other Drug Strategy 2010-2014

In 2014, the Minister for Health approved the commencement of work on the ACT Alcohol, Tobacco and Other Drug Strategy 2015-2019.

A status report on actions implemented under the ACT Alcohol, Tobacco and Other Drug Strategy 2010-2014 prepared for the ACT Alcohol, Tobacco and Other Drug Strategy Evaluation Group indicated that, of the 66 actions in the strategy, 77 per cent had been started. Of these, 28 per cent had been completed, 17 per cent had been partially completed and 32 per cent were ongoing; 23 per cent of actions had not been completed.

Towards Culturally Appropriate and Inclusive Services-A Coordinating Framework for ACT Health 2014-18

A new Multicultural Health Policy Unit (MCHPU) within Policy and Government Relations was established and commenced on 1 July 2013. Its role is to facilitate an organisation-wide approach to multicultural health issues so that culturally and linguistically appropriate services and information are a focus not only in clinical areas but across the organisation, including in preventive health, health promotion and public health services.

After extensive consultation, the MCHPU developed a strategic document to improve responsiveness to cultural and linguistic diversity across the organisation.