Patient Rights and Responsibilities
ACT Health is committed to working in partnership with the consumers of our health services to ensure you receive the best care possible.
To achieve this, its important you understand your rights and responsibilities as they relate to quality and safe healthcare.
Accessing your medical records
More information for ACT Health healthcare consumers.
Your Rights and Responsibilities
ACT Health is committed to working in partnership with the consumers of our health services to ensure you receive the best care possible. To achieve this, its important you understand your rights and responsibilities as they relate to quality and safe healthcare.
As a Patient at Canberra Hospital, you have the right to:
- Access a basic range of hospital services on the basis of your clinical needs
- Be informed about your health and about any treatment you may require
- Make decisions about your care
- Confidentiality and personal privacy
- Be treated with dignity and respect by health care staff. This includes the right to receive services without discrimination on
- the basis of age, disability, race, gender, sexual preference, religion, culture or ability to pay; and
- Give feedback and make complaints and have access to advocacy.
Patients at Canberra Hospital have these responsibilities:
- To treat health care workers and other patients courteously and with respect
- To respect the rights and privacy of health care workers and other people using the service
- To give treating staff complete information about your condition, previous treatment, allergies, medications you have taken
- and any other information relevant to your treatment
- To acknowledge that the Hospital must give priority to those patients most in need of care
- To ask questions until you feel fully informed about your illness and any treatment that is recommended, and then make an informed choice about treatment
- To advise service providers if you stop treatment or stop taking prescribed medication
- To advise treating staff if your condition worsens or does not seem to be improving with treatment; and
- To keep appointments or notify the service providers if this is not possible.