Appointment Information

Requesting an appointment

  • The Community Health Intake (CHI) team is the first point of contact for all Community Based Service appointment requests. To contact the Community Health Intake team  please phone (02) 6207 9977 between 8am to 5pm Monday to Friday, 8am to 3:30pm Wednesdays (excluding public holidays).
  • Most community based services can be accessed without a referral from a general practitioner
  • Requests for appointments processed by the Community Health Intake team are assessed against eligibility requirements for each service and your needs and condition
  • Appointment requests can be forwarded to the most appropriate Service where required
  • Where the Community Health Intake team receives a referral via mail, email or facsimile, patients are contacted and offered the next available appointment

What to do while waiting for an Appointment

  • Should your needs change or/ if you have any questions or concerns please phone the Community Health Intake team on (02) 6207 9977 between 8am to 5pm Monday to Friday, 8am to 3:30pm Wednesdays (excluding public holidays).

Following an appointment offer

  • Please contact the Community Health Intake team on (02) 6207 9977 between 8am to 5pm Monday to Friday, 8am to 3:30pm Wednesdays (excluding public holidays) if
    • You would like to confirm an appointment request has been received
    • You need to make changes to your appointment
    • Your contact details have changed recently
    • You no longer need an appointment

What to do if you need an Interpreter

  • If you need an Interpreter please let the Community Health Intake team know when booking your appointment
  • Interpreter services are provided free of charge

When attending an appointment

  •  Please bring your (if applicable):
    • Medicare Care
    • Department of Veteran Affairs Card or/ Concession Cards
    • Reading Glasses
    • A copy of your request (commonly known as a Referral) and any relevant health related information

Bringing a support person to appointment

  • You are more than welcome to bring a support person with you to your appointment; however they may be asked to wait in the waiting room during examinations, tests or treatment.
  • Please note in some clinic waiting room spaces are limited

Who to ask if you need a Medical Certificate

  • Please discuss your specific needs with the health care provider during your appointment as a number of community based services are not able to provide you with a medical certificate; however an attendance certificate may be available upon request.

Who provides the Service

  • Community Based services are provided by a range of health care professionals including students and trainees

How long appointments will take

  • The duration of your appointment will vary depending on the service being provided. Every effort will be made to see you at the allocate appointment time however individual patient appointments needs vary. It is recommended that you allow flexibility when planning your day, as your allocated appointment time may not be the exact time you will be seen

Costs

  • Whilst the majority of Community Based services are provided free of charge to Medicare card holders, some out of pocket expenses may be associated with a small number of specialist clinics . Service specific information will be provided by the Community Health Intake team during appointment booking.