Your Sexual Health Rights

Your rights

The right to receive health care and counselling in privacy and to be treated with respect and dignity.

The right to ask questions.

The right to information that is accurate, clear and easy to understand.

The right to decide what happens to you including:
- giving your clear consent before any procedure is carried out;
- withdrawing your consent to any service at anytime;
- refusing to allow a procedure to be carried out;
- refusing health care or counselling from a particular worker (including doctors or counsellors);
- choosing to leave any condition untreated;
- refusing health care from students;
- refusing to participate in research.

The right to view your notes, records, results and letters of referral.

The right to adequate explanations regarding:
- choices and options available to you;
- possible outcomes;
- risks and possible complications;
- costs and availability;
- waiting times;
- tests and the results from them;
- the name, position, experience and qualifications of health workers.

The right to comment on or express an opinion or complaint about health services or care.

The right to interpreter services including access to information in the language of your choice.

The right to choose the best option for yourself and the right to change your mind.

The right to decide who will be present when you receive health care information.
- you can discuss the presence of other people, including a friend, family member, advocate or interpreter.
- you can refuse the presence of:
* health workers not directly involved in your care;
* students;
* researcher; and
* others including family members.

The right to have all identifying personal information kept confidential subject to legal requirements and for no information, beyond information necessary to your care, to be available to people outside the Service without your consent.

If you wish information to be given to your family, health worker, solicitor, doctor or other persons you will be asked to give us permission in writing. If a lawyer requests information to be given out, you will be told about this.

FAMSAC staff are committed to providing the best service we can and this includes responding to any concerns or complaints that you might have.

What Can You Do If Your Rights Are Not Respected

1. Approach the health worker involved and tell them of your concerns, or
2. Approach another health worker in whom you feel able to confide, or
3. Write to or phone the coordinator of FAMSAC on (02) 6244 3508 where all complaints will be dealt with in a professional and confidential manner or,
4. Contact The Canberra Hospital Consumer Liaison Officer on (02) 6244 2222 or,
5. Contact the Community & Health Services Complaints Commissioner on (02) 6205 2222

What Will Happen Next

Complaints or concerns will be assessed and if required, action will be taken.
Complaints in writing will be responded in writing outlining what specific action has been taken to address the source of your complaint.

As Users Of The Service, We Ask Of You The Following

To be considerate of the rights of others using the service-especially their right to confidentiality.

To let us know if our information or explanation has been difficult to understand.

To let us know if you are unable to keep an appointment.

To let us know if you have any special needs such as childcare, interpreter or disability requirements.

We wish to acknowledge Yarrow Place Rape and Sexual Assault Service.

Reporting crimes to Sexual Assault and Child Abuse Team (SACAT)

Reporting an incident to police may bring the victim into contact with a number of different people and agencies that comprise the criminal justice system. Such people include the police, the prosecution, the court and possible corrective services. Each agency has a different role and function, and different ways of looking at the case. The information provided here is a very brief introduction to the criminal justice agencies and what they do.

 

Brief introduction to the criminal justice agencies and what they do