Accounts must be paid in full within 30 days. Payment can be made in the following ways:
- In person to the Cashiers Office at the Canberra Hospital. The Cashier Office is open between 9.00am and 4.00pm from Monday to Friday.
- Over the phone through the Patient Accounts team. The team is available between 9.00am and 5.00pm from Monday to Friday.
- BSB bank transfer using details provided on your invoice. You need to quote the invoice number in your payment.
It’s your responsibility to check if you have enough healthcare insurance to cover your hospital charges.
We prefer that you assign your benefits to the hospital and allow us to lodge a claim with your health fund.
Please also be aware that your health fund may have an excess payment that you need to pay. Please contact the Discharge Office for more information.
If you would like to make your own claim, please pay your account on discharge.
You must supply details of your insurance company, claim number or details of a solicitor for compensable accounts.
Non-eligible or patients from overseas
You aren’t entitled to Medicare benefits if you are from a country without reciprocal health agreements. You must instead make a full payment before you leave hospital unless other arrangements have been made with Patient Accounts.
The Australian Government currently has reciprocal health agreements with New Zealand, the United Kingdom, the Republic of Ireland, Sweden, the Netherlands, Finland, Malta, Italy and the Kingdom of Norway.
You are entitled to free treatment for immediate necessary treatment as a resident of these countries.
Residents from the United Kingdom, Sweden, Finland, Norway and the Netherlands are covered for treatment for the duration of an approved visit to Australia. Residents from Malta or Italy are covered for a 6-month period from the arrival date in Australia.
Medical services not covered by Medicare
Please the list below for information on medical services not covered by Medicare:
- medical or hospital treatment that’s not immediately necessary
- medicines not subsidised under the Pharmaceutical Benefits Scheme
- dental work and chiropractic services
- treatment arranged before your visit to Australia
- accommodation and medical treatment in a private hospital
- accommodation and medical treatment as a private patient in a public hospital
You are not covered by Medicare if you are visiting Australia on a student visa. We advise you to take out your own health insurance cover.