Consumer involvement

As a healthcare consumer, there are a number of ways you can contribute to improving the health system in the ACT. 

Consumer involvement into our health services is one of the key focus areas outlined in our Corporate Plan being Community and Consumers-Partnering for better health outcome.

Corporate Plan 2012-2017

Be involved in your own healthcare

At the individual level ensure you ask questions about your care and treatment options, and that you are provided with all the information you need to make decisions about your treatment and care.

The following 10 Tips can assist you to become more active in your health care. Be actively involved in your own health care.

  1. Speak up if you have any questions or concerns.
  2. Learn more about your condition or treatments by asking your doctor or nurse and by using other sources of
  3. information.
  4. Keep a list of all the medicines you are taking
  5. Make sure you understand the medicines you are taking.
  6. Make sure you get the results of any test or procedure.
  7. Talk to your doctor or other health professional about your options.
  8. Make sure you understand what will happen if you need surgery or a procedure.
  9. Make sure you, your doctor and your surgeon all agree on exactly what will be done during the operation or procedure.
  10. Before you leave hospital, ask your doctor or other health professionals to explain the treatment plan you will use at home.

You can assist ACT Health in improving our services by providing feedback about the health service you have received, whether it is a compliment, complaint or comment.  This lets us know the things we are doing well and the things we should improve.

Click on the link to find more information about consumer feedback

Australian Charter of HealthCare Rights

ACT Health is committed to working in partnership with the consumers of our health services to ensure you receive the best care possible. To achieve this, its important you understand your rights and responsibilities as they relate to quality and safe healthcare.

The Australian charter of healthcare rights

There is also a Charter of Rights for people who experience mental health issues

Advance Care Planning

Advance care planning is a series of steps you can take to help you plan for your future health care.

The Respecting Patient Choices® (RPC) program helps healthcare professionals understand your wishes about future treatment. The people who care for you, including your family and friends, can be helped by having this information, particularly if you become seriously ill and are unable to make decisions for yourself.

Respecting Patient Choices® (RPC)

Consumer Representatives

Consumer, Carer and Community Representatives provide an important balance to the views of health care professionals, service providers and industry, contributing to a health system that better reflects the needs of all stakeholders.

The majority of our consumer representatives are recruited, trained and supported through the following organisations:

For further information, you can contact the ACT Health Consumer Engagement Team by emailing: HealthFeedback@act.gov.au or phoning (02) 6207 7627 during business hours.

Clinical Ethics Committee

The Clinical Ethics Committee may assist patients, relatives and advocates in resolving concerns about ethical aspects of clinical practice. The committee does not discuss concerns around the competence of clinical staff or resource allocation. For more information:

See Clinical Ethics Committee

Community consultation

Community consultation helps the ACT Health make informed policy decisions about issues that affect the community and is another way you can get involved.

Visit the Time to Talk website

Surveys

ACT Health undertakes surveys in numerous ways. You may be sent a paper survey to complete, or be telephoned to be asked questions. There are also electronic surveys called trackers in some clinical areas that you can complete immediately after your visit to a health service. Surveys are voluntary no matter what method is used.

ACT Health is looking for Flu Trackers

As well as taking the usual precautions to protect against influenza, such as immunisation, and practicing good infection control, ACT Health is looking for people to become Flu Trackers.

Flu Tracking is an easy way that you can help protect the community from influenza. Flu Tracking is a national online health surveillance system which monitors seasonal flu activity. The more people Flu Tracking in the ACT, the better the data and information we have to detect and track influenza activity and plan accordingly. We currently have around 400 Trackers in the ACT, but are hoping to double this number in the next year.

In only 10 - 15 seconds per week you can help by responding to an email about the symptoms you or your household members have had in the previous week. This will help us find ways to detect when the influenza season begins so we can better protect the community from epidemics, describe the influenza season and inform disease prevention activities.

Participation is voluntary and your information will be kept confidential. To find out more about Flu Tracking or to sign up, go to www.flutracking.net

Research

ACT Health is involved in a variety of research projects in the ACT and surrounding region, nationally and internationally. For more information on research activities see our Research page