Consumer involvement

At Canberra Health Services we are committed to working in partnership with you, our consumers, to ensure you receive the best possible care. Consumer involvement is an important aspect in helping improve our health system for everyone.

It’s important to ask questions about your care and treatment options. You should also ensure you receive all the information you need to make informed decisions.

The following tips can help you become more actively involved in your healthcare.

  • speak up if you have any questions or concerns
  • learn more about your condition or treatments by asking your doctor, nurse or other healthcare professional, or seek other information sources
  • keep a list of all the medicines you are taking and make sure you understand what you are taking
  • make sure you get the results of any tests or procedures
  • talk to your doctor or other healthcare professionals about your options
  • make sure you know what is involved if you need surgery or a procedure
  • make sure you agree with your doctor and surgeon on exactly what occurs during the operation or procedure
  • ask your doctor or other health professional to explain the treatment plan for home before you leave hospital

You can help us improve our services by giving feedback about the services you receive. This lets us know what we are doing well and where we can improve.

Please see Consumer Feedback for more information.

Australian Charter of Healthcare Rights

We are committed to working in partnership with you to ensure you receive the best possible care.

It’s important you understand your rights and responsibilities as they relate to quality and safe health care.

Please see the links below for more information:

Advance Care Planning

Advance care planning is a series of steps you can take to help plan for your future healthcare.

The Advance Care Planning program helps healthcare professionals understand your wishes about future treatment. This information can be helpful for your family and friends if you become seriously ill and are unable to make decisions for yourself.

Consumer Representatives

Consumer, carer and community representatives give balance to the views of healthcare professionals, service providers and industry. This helps create a health system that better reflects the needs of all stakeholders.

Most of our consumer representatives are recruited, trained and supported through the following organisations:

Please contact the Canberra Health Services Consumer, Feedback and Engagement Team on (02) 5124 5932 during business hours or at

Clinical Ethics Committee

The Clinical Ethics Committee can assist patients, relatives and advocates resolve concerns about ethical aspects of clinical practice.

Community consultation

Community consultation helps us make informed policy decisions about issues that may affect the community. You can get involved by visiting Your Say.

Flu Trackers

We regularly look for Flu Trackers to help protect the community from influenza. Flu Tracking is a national online health surveillance system that monitors seasonal flu activity. There are currently 400 trackers in the ACT.

Flu Tracking involves responding to a weekly email about the symptoms you and your household members experienced the previous week. This helps us find ways to detect when the flu season begins so we can provide better protection from epidemics.

Participation is voluntary and all information is kept confidential. Please see Flu Tracking for more information or to sign up.


We are involved in a variety of national and international research projects within the ACT and the surrounding region.

Page last updated on: 10 Nov 2020