Changes to keep you safe
Given the evolving COVID-19 situation in Australia, health care facilities in the ACT have made precautionary changes to keep our most vulnerable patients safe and to further protect staff and visitors.
Surgical face masks
Surgical face masks are now mandatory at all health facilities across Canberra, including hospitals, community health centres and walk-in centres.
Masks will be handed out at all screening points on entry to the facility and you must wear a new mask each day.
Masks may be removed in the following circumstances (while maintaining 1.5m distance wherever possible):
- While eating and drinking
- While communicating with another person who is deaf or hard of hearing
- If wearing a mask creates a risk to health and safety, or security
- Where clear enunciation or visibility of your mouth is essential
- Where the removal of a face mask is necessary for the provision of a good or service
Mask-wearing is not required for:
- persons aged under 12 years old
- Anyone with a disability or physical or mental health illness or condition that makes wearing a face mask unsuitable. For example, a skin condition, an intellectual disability, autism or trauma.
If you are a patient, visitor or carer and have any questions or concerns, please speak to your treating team or someone on the ward.
Visitor restrictions are currently in place at all hospitals, community health centres and walk-in centres in the ACT.
As of 8:00am, Monday 22 November 2021, the visitor policy at health facilities in the ACT allows for two visitors per patient, per day. Two visitors is in addition to anyone who is already providing essential care or support for a patient
The changes are in line with the current easing of COVID-19 restrictions and the increasing COVID-19 vaccination rate across the ACT and region.
It is strongly recommended that visitors are fully vaccinated against COVID-19.
The decision to restrict visitors to our health facilities is always a difficult one, but it ensures we can protect the health and safety of everyone. This is especially necessary for our most vulnerable, particularly patients whose health is already compromised.
The visitor policy includes:
Visitors can see a patient at the same time, or separately, during visiting hours.
A strong recommendation that visitors are fully COVID-19 vaccinated, where eligible.
Compassionate exceptions will be determined on a case- by- case basis.
Children under 12 years of age should avoid visiting health facilities, where possible.
We may request visitors who will be attending for long periods, or over extended days, to undergo a COVID-19 swab.
For admitted children and young people, both parents (or carers) can attend. Only one parent or carer can stay overnight.
Women admitted for care related to birthing may have two support persons present. However, only one support person may attend the operating theatre for caesarean section.
- Visitors are strongly encouraged to keep in touch with patients at CHS facilities via phone and/or video calls.
Visitors must observe all COVID-19 safe principles, including:
- complete the ACT Health Digital Screening Tool;
- wear a surgical face mask at all times while in the health facility;
- restrict your movement to the visiting area;
- maintain social distancing;
- practice good hand hygiene and respiratory hygiene; and
- stay at home if unwell and get tested for COVID-19, even if experiencing mild symptoms
Compliance with visitor requirements will be monitored, and a zero visitor policy may need to be reinstated, particularly if there are increased numbers of COVID-19 exposures in our health facilities.
We are constantly reviewing these difficult restrictions and will ease them further as soon as it is safe to do so.
Please make sure you complete a digital screening tool before entering a health facility in the ACT.
You can access the tool via the ACT Health app or online at screening.covid19.act.gov.au, or by scanning the QR code you will see displayed at various locations around health services.
Surgical masks are available at screening points upon entering our facilities.
COVID-19 safe behaviour
This is a timely reminder that we must remain vigilant to the threat of COVID-19 and ensure we are observing all COVID-safe behaviours.
Please maintain physical distancing, wear a surgical mask and practice good hand hygiene protocols.
For more information visit: www.covid19.act.gov.au
Digital screening tool
Before entering any of our health facilities and community health centres, you must complete the screening tool (or you will be refused entry). The information may be used for contact tracing purposes if needed.
To access the screening tool, simply choose one of the following:
- download the ACT Health App and select ‘ACT health facilitates screening tool’
- scan the QR code on the health screening posters as you enter our health facility
- fill in your details online at screening.covid19.act.gov.au, or
- fill in a form at the screening desk on site.
Show your completed form (or the ‘green tick’ on your mobile/device) to staff at the screening desk as you enter any of our health facilities.
Surgical masks are available at screening points upon entering our facilities and must be worn indoors.
Canberra Hospital is the largest public hospital in our region. We provide care to more than 500,000 people through a range of services that include acute inpatient and day services, outpatient services, women’s and children’s services, paediatrics and pathology.
Our visiting hours are from 6am to 9pm daily.