Residential Accommodation

Canberra Hospital offers Residential Accommodation Services for short-term stays.

Canberra Hospital is the major tertiary hospital for regional NSW. 

As a number of patients and their families or carers from the surrounding regional areas rely on health services at Canberra Hospital, some residential accommodation is available onsite. 

Residential accommodation

This accommodation helps patients undergoing treatment, or families who need to be close to their loved ones, while they are in hospital. 

The residential accommodation is located in Building 9 and offers:

  • 24 rooms;
  • 12 kitchens, bathrooms and laundries on a shared basis;
  • Linen, changed weekly; and
  • Access to the staff cafeteria if required.

Check-in for the service is based at the main hospital reception in Building 2. 

Interstate outpatients and carer eligibility

Interstate outpatients and their carers who live more than 100km from Canberra may be eligible for accommodation support through the NSW Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS).

Please discuss your options with your referring doctor or local Health Service’s IPTAAS Office.

You may still use the accommodation if you are not eligible for IPTAAS. Please see the accommodation rates in the table below.

Rate Per Night

Single occupancy per room

Double occupancy per room

1-7 days

$43

$60

8+ days

$65

$85

Questions and Answers

Is there a reduction in room numbers with this move to Building 9?

There will be a reduction in the number of on campus rooms from 66 to 24 in this interim solution, but average occupancy has been running at between 40 and 45 over the last few years. Canberra Hospital is one of only a handful of Australian hospitals to offer accommodation on-site.

Canberra Health Services is also working with a number of local hotels to assist with affordable accommodation being available to as many patients and carers as possible.

How will the move to Building 9 be better for users?

Although the number of rooms available on campus is being reduced, the remaining rooms are more modern with improved amenity – kitchen, bathroom, laundry and living room are shared between only two rooms.

What about disabled people, will they have access?

The apartments in Building 9 are not wheelchair accessible, and the upstairs rooms are only accessible via stairs.

If you are unable to use the onsite accommodation because you have a mobility issue or other medical condition, please contact the Information Hub on (02) 5124 2613 to discuss your needs and how Canberra Health Services may be able to support you with your accommodation needs.

What if I have no private means of transportation?

CHS will operate a free transport service to and from the campus for those without private transportation.

This is an interim measure. What’s the long-term plan?

The long-term solution for on campus accommodation will be considered as part of Canberra Hospital Master Planning exercise, currently underway.

When will Building 9 be available?

At this stage, project dates are indicating that Building 9 will be ready by May 2021.

Where is Building 9 located on Canberra Hospital Campus?

Building 9 is located at the southern end of Canberra Hospital campus along the eastern side of Hospital Road (opposite the Southern Multi-Storey Car Park). 

Where can I park?

Building 9 residents will have access to all public carparks on the campus, as well as the staff levels (5, 6, and 7) of the Southern Multi-Storey Car Park, which is just across Hospital Road from Building 9.

How do I book a room?

Room bookings are taken by the Information Hub by phone on (02) 5124 2613 between 6.30am and 9pm, seven days a week.

How long can I have a room for?

For the duration of you or your family member’s treatment at Canberra Health Services.  All steps will be taken to accommodate unforeseen extensions in stay but extending your stay cannot be guaranteed.

What is supplied in the accommodation apartments?

Your room will have two single beds and cupboards.  The apartment has a fully equipped kitchen, laundry and bathroom, with linen provided.  There is also free Wi-Fi available.

How secure will I be in Building 9?

Each apartment will have an emergency phone for making internal hospital phone calls.  There will be CCTV coverage of the external grounds, and an external duress call button centrally located within the compound.

How close is the accommodation to building expansion works being done at the hospital? 

Once Building 8, which is adjacent to Building 9 is complete, building expansion works will continue at the northern end of Hospital Road.  Other minor construction projects may occur in the vicinity of Building 9 from time to time.

What are the hours in which those works are being done?

Works occur between 7am and 5pm on weekdays and occasionally on weekends.

If I can’t get a room at the onsite residential accommodation, what do I do next?

The CHS Information Hub can provide a list of nearby hotels and is happy to take bookings for the free transport service (for those without private transportation) from local hotels to the campus.

Where can I find information about the terms and conditions to use the accommodation?

These are included on Canberra Health Services website: www.health.act.gov.au/ras

Will I be sharing with another person?

There will be another person/family sharing the apartment with you. However, your booking will be for your own bedroom.

Why did the accommodation move from Building 5?

Building 5, in which the accommodation was previously housed, is being demolished to make way for the new state-of-the-art building which will expand the health and clinical services at Canberra Hospital.

Canberra Hospital Expansion is the largest investment in health infrastructure in the ACT since self-government and will benefit hundreds of thousands of patients from the ACT and surrounding regions.

The 40,000sqm new state-of-the-art facility will better meet the needs of Canberra’s growing and ageing population, including those who live outside of the ACT, and will deliver:

  • a new emergency department;
  • more operating theatres;
  • more treatment rooms;
  • more intensive care beds; and
  • better access and flow between the helipad, emergency department, ambulance bays and critical care facilities.

Importantly, all of this work is being done to ensure the ACT and surrounding regions have access to the best, high-quality care in the region. 
 

Page last updated on: 21 May 2021