Centenary Hospital for Women and Children

Welcome to the Centenary Hospital for Women and Children (CHWC). 

Changed access arrangements 30 November to 21 December at Centenary Hospital for Women and Children

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Visiting a health facility in the ACT?

A new digital screening tool is now available to make it easier to determine if it is safe for someone to enter a health facility. The screening tool must be filled in before entering. For further information click here.

Due to the COVID-19 response, we need to keep making changes to the way we deliver Women, Youth and Children health services to keep our women and babies safe. We encourage you to regularly check our Temporary changes page for the latest advice.

An early pregnancy and parenting support phone line has been established to support women with early pregnancy, maternal and child health, breastfeeding and emotional wellbeing concerns. You can call 5124 1775 from Monday to Friday, 8:30am to 5pm. Please leave a voicemail with your name, best contact number and reason for your call and a health professional will return your call.

For the latest information, please read the COVID-19 information for pregnant women fact sheet.

Visitor restrictions – changes to take effect from Monday 26 October 2020

All ACT health facilities and community health centres will ease their visitor restrictions from Monday 26 October.

This easing has been made possible due to continued health screening, physical distancing, and hand hygiene measures. These are the frontline of our defence against COVID-19 and will continue across all our health facilities.

The visitor policy includes:

  • Two visitors per patient on each site per day. 
  • Visitors can see a patient at the same time, or separately, during visiting hours.
  • Wherever possible, we ask that you do not bring children under 17 years with you to the hospital.
  • If you are attending an outpatient or a community health clinic, please attend alone wherever possible. If you need support, please limit this to one other person.
  • When a woman is admitted for care related to birthing, she may have up to two support persons present. 
  • When on our sites, please use the hand sanitiser and keep your distance from other people where possible.

The decision to continue to restrict visitors to our health facilities is always a difficult one, but it ensures we can protect the health and safety of everyone. This is especially necessary for our most vulnerable, particularly patients whose health is already compromised.

Our staff will continue to apply this visitor policy with compassion and common sense. Exceptions for compassionate reasons will continue to be determined on a case by case basis. These decisions will be made in consultation with the relevant clinical staff.

We understand these times can be stressful and we thank you for your patience.

We have zero tolerance for violence or aggression towards our staff or others.

Anyone exhibiting this behaviour may be refused entry.

Welcome to the Centenary Hospital for Women and Children (CHWC).

The hospital is located on the Canberra Hospital campus and offers a range of services for women, children and families. 

Visiting hours for parents and main carers is unrestricted. All other visitors are allowed between 6am and 9pm.

For afterhours access, please press the buzzer at the Centenary Hospital front entrance and security can let you in.

For more information on patient and general visiting hours and other general queries please contact the Canberra Hospital switchboard on 02 5124 0000.

Find us

We are located at the Canberra Hospital campus in Building 11, Corner of Gilmore Crescent and Hospital Road, Garran ACT 2605.

For transport options, please visit the Canberra Hospital Location page or access public transport

A drop off and pickup area is located outside the main entrance. This area is not for parking and should only be used to drop off patients before finding a longer-term parking space. 

The Canberra Hospital provides parking for visitors, carers, patients and staff.

Our building information factsheet has information to help you get around the hospital.

Hospital admission: maternity

Please call the birthing area or your midwife before you arrive at the hospital. It’s important to bring your maternity record booklet with you.

Hospital discharge

Hospital discharges occur at 10am daily. Your expected day of discharge is discussed with you on admission and updated daily according to your needs. It’s important you make transport arrangements before you leave.

Hospital hygiene

Washing your hands protects you and your child as well as the rest of the community. We encourage you to wash your hands often.

Hand rub is available at the entrance to each ward and room. Please comply with the visitor instructions on the door to their room or speak to our nursing staff.

Personal items

We don’t take responsibility for personal items. Please ensure the security of your belongings.

Please store all your personal items in your room locker to help our cleaners and ensure a safe environment.

You may use your mobile phone in the ward area but please be considerate of others.

Privacy and use of devices

We ask that you are mindful of the privacy and peace of all families.

While we understand that you may like to communicate with family and friends frequently, please have your phone on silent and speak quietly when talking on the phone.

Consent

Please do not include any other children, families or staff in any photos, videos or voice recordings without their consent.

Music and TV

Please use earphones if you are watching movies or listening to music on personal devices.

TV is available for free above each bed. We ask that you turn them off for rest period and at 8:30pm if you are in shared accommodation.

Meals and Refreshments

We offer a range of meals and refreshments while you are on the ward. A food menu is available each day for you to select meals for you or your child.

Vending machines are located near the lifts on Level 1, 2 and 3 of CHWC and outside the staff cafeteria on Level 3 of the Canberra Hospital.

The Ronald McDonald Family Room offers tea, coffee and light snacks. Please see Ronald McDonald House for more information.

The Canberra Hospital also provides other refreshment and shopping services. Please see Canberra Hospital facilities for more information.

Breastfeeding facilities

We encourage all mothers to breastfeed their baby where possible and can provide you with a breast pump if required.

We may also be able to refer you to a lactation consultant if you are experiencing breastfeeding issues.

Please ask a nurse for more information.

Aboriginal and Torres Strait Islander Liaison Service

The Aboriginal and Torres Strait Islander Liaison service provides support to Aboriginal and Torres Strait Islander patients and their family and carers.

Our service operates from Monday to Friday between 8:30am and 5pm. Please contact the Canberra Hospital switchboard on 02 5124 0000 to speak with a liaison officer.

The Wamburrang Room is a welcoming space for you and your family. The room is located behind the Cardiology reception desk at the Canberra Hospital on Level 3, Building 1.

Social Work

The Canberra Hospital offers social work services for children and their families. Please see Canberra Hospital services for more information.

Your Feedback

Your feedback ensures we continue to deliver high-quality and patient-centred care. If you would like to provide feedback on your experience at our hospital, please complete the Consumer Feedback Form.

Street Address
Building 11, Cnr Gilmore Cres &, Hospital Road, Garran ACT 2605
Telephone
Page last updated on: 25 Nov 2020