The University of Canberra Hospital (UCH) offers various services and facilities to ensure your time at hospital is comfortable.
Please use the following pages for information on what to expect during your stay with us.
Your family can make calls to you during your stay on 02 5124 0000 between 7am and 8:30pm.
We ask that any general enquiries from your relatives and friends are directed to a member of your immediate family first.
We don’t discuss your personal matters with anyone who is not an immediate family member.
Your rights and responsibilities
It’s important you understand your rights and responsibilities as a patient to ensure you receive the best possible care.
As a patient at the University of Canberra Hospital, you have the right to:
- access a range of hospital services based on your clinical needs
- receive high quality care and be cared for in an environment that makes you feel safe
- be treated with dignity and respect
- have your culture, identity, beliefs and choices recognised and respected
- ask questions and be involved in open and honest communication about your health care needs
- make decisions with your health care provider, to the extent that you can choose and are able to make these decisions
- clear information about your condition and the possible benefits and risks of different tests and treatments
- be given assistance, when I need it, to help me to understand and use health information
- access my health information
- be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe
- have your personal privacy respected and have your health information kept secure and confidential
- give feedback, make complaints without it affecting the way I am treated
- have my concerns addressed in a transparent and timely way
- share my experience and participate to improve the quality of care and the health services.
As a patient at the University of Canberra Hospital, you have a responsibility to:
- treat health care workers and other patients politely and with respect
- respect the rights and privacy of health care workers and other people using the service
- give treating staff complete information about your condition, previous treatment, allergies, medications you have taken and other information relevant to your treatment
- acknowledge that the hospital must give priority to those patients most in need of care
- ask questions until you feel fully informed about your illness and any treatment that is recommended
- make an informed choice about treatment
- advise your treating staff if you stop treatment or stop taking prescribed medication
- advise treating staff if your condition worsens or doesn’t seem to be improving with treatment
- keep appointments or notify the service providers if you are unable to attend.
Please see the Australian Charter of Healthcare Rights for more information.