We want the health care we provide to be exceptional. By partnering with you, our consumers and carers, we’ll improve the experience of care and the safety and quality of our services.
Our goal is to create an exceptional consumer experience through partnership. We do this by making sure:
- you are supported to partner with our health service and make decisions about your care
- you receive high quality, easy to understand information about your care
- you know what your health care rights are and that these rights are respected
- your feedback is sought and shared and that actions are taken to address your feedback and the information is used to make improvements
- that both you and your carer are integrated into our processes, plans and day-to-day delivery of care
- our team asks, “what matters to you?” and tailors your care and information to meet your needs
- we work with you in planning, design, delivery, monitoring and evaluation of our services.
Our Partnering for Exceptional Care Framework (PDF, 3855.1 KB) is our roadmap for how we will partner with you to improve the safety and quality of our services.
Consumer representatives
We work with consumer representatives to improve the quality and safety of our health services.
Consumer representatives provide a voice for all consumers on health issues and advocate for the health of all people.
We provide opportunities for consumers to share their voice and participate in all levels of health service planning, policy development and decision making. This helps us create a health service that better reflects your needs and the needs of our community.
Most of our consumer representatives are recruited, trained and supported through the following organisations:
To get involved contact our Consumer Feedback and Engagement Team on (02) 5124 5932 during business hours or at healthfeedback@act.gov.au
Accessible information
We have designed this website to be as inclusive as possible and have aimed to make it accessible to the widest possible audience, regardless of location, technology or ability.
Visit our accessibility page for more information on our commitment to providing accessible information.
Aboriginal and Torres Strait Islander health
At Canberra Health Services, we are on a continuous journey of recognising and respecting Aboriginal and Torres Strait Islander ways of working and approaches to holistic health and wellbeing.
We’re committed to providing a more culturally safe environment for our Aboriginal and Torres Strait Islander patients and their families.
Read more about our commitment to Aboriginal and Torres Strait Islander health.
Rights and responsibilities
It is important that you know what to expect from us and what your responsibilities are while accessing our care. Visit our rights and responsibilities page or our ACT Charter of Rights for People Who Experience Mental Health Issues page for more information.
Getting help for individual needs
At Canberra Health Services everyone is welcome, and everyone is equal. If you require help or support we will work with you to ensure you arrive safely.
Visit our getting help for individual needs page for more information.
How can we do better?
We welcome and encourage feedback on all parts of our health service. If you have a comment, compliment or complaint please let us know. Through working with you we can improve the quality and safety of our services.