You have the right to:
- receive healthcare and counselling in privacy and to be treated with respect and dignity
- ask questions
- information that is accurate, clear and easy to understand
- decide what happens to you including:
- giving your clear consent before any procedure is carried out
- withdrawing your consent to any service at anytime
- refusing to allow a procedure to be carried out
- refusing health care or counselling from a particular worker (including doctors or counsellors)
- choosing to leave any condition untreated
- refusing health care from students
- refusing to participate in research
- view your notes, records, results and letters of referral
- adequate explanations regarding:
- choices and options available to you
- possible outcomes
- risks and possible complications
- costs and availability
- waiting times
- tests and the results from them
- the name, position, experience and qualifications of health workers
- comment on or express an opinion or complaint about health services or care
- interpreter services including access to information in the language of your choice
- choose the best option for yourself and the right to change your mind
- decide who is present when you receive healthcare information
- refuse the presence of anyone when you receive healthcare information, including:
- health workers not directly involved in your care
- students
- researchers
- others including family members
- have all identifying personal information kept confidential and subject to legal requirements
- have no information, beyond information necessary to your care, be available to people outside the Service without your consent
If you would like information to be given to your family, health worker, solicitor, doctor or other persons you must give us permission in writing.
You are informed of any information a lawyer may request to be given out.
FAMSAC staff are committed to providing the best service we can, including responding to any concerns or complaints that you might have.