Temporary changes to Women, Youth and Children services

The Early Pregnancy and Parenting Support phone line has been established to support families with early pregnancy, maternal and child health and development, breastfeeding and emotional wellbeing concerns.

You may call 5124 1775 anytime and leave a voicemail with your name, best contact number and reason for your call and a health professional will call you back within one business day between 8.30am and 5pm Monday to Friday.

Depending on the nature of your call, you may speak to:

• Midwives—for early pregnancy enquiries
• Maternal and Child Health nurses—for parenting, breastfeeding, feeding, settling and sleeping enquiries, immunisation and any worries about your child’s development

Updated 29 June 2021

A reminder that due to the changing circumstances with COVID-19, all hospitals, community health centres and walk-in centres across the ACT continue to have visitor restrictions in place.

The visitor arrangements are as follows:

• One visitor per patient, per day.
• Admitted babies, children and young people (0-17 years) may have one parent/carer present at all times, with an additional visitor up to one hour each day.
• Women attending antenatal outpatient appointments can be accompanied by a support person.
• Women admitted for care related to birthing may have up to two support persons present. This should be pre-planned with the relevant midwifery and obstetric treating team during antenatal care.
• Patients attending an outpatient and/or a community health clinic(s) should, where possible, attend alone. If patients do require a support person, this should be limited to one person.

All COVID-19 safe principles and behaviours continue to apply to all visitors.

Children and young people (0-17 years) should avoid visiting health facilities, where possible.

The decision to continue to restrict visitors to our health facilities is always a difficult one, but it ensures we can protect the health and safety of everyone. This is especially necessary for our most vulnerable, particularly patients whose health is already compromised.

Compassionate exceptions to the visitor policy will continue to be determined on a case-by-case basis in consultation with the relevant treating team and executive staff.

We understand these times can be stressful and we thank you for your patience.

We have zero tolerance for violence or aggression towards our staff or others.

Anyone exhibiting this behaviour may be refused entry.

Currently, you have access to the full range of birthing options offered by Canberra Health Services including home birth and the Birth Centres. If birth services need to change due to increasing rates of COVID-19 we will advise you of any changes and a midwife will discuss your new options with you.

It’s very important that you continue to attend your antenatal appointments. Due to COVID-19, some of your appointments may be delivered in a different way, such as over the phone or with Telehealth. We will still continue to provide you with the best possible care during your pregnancy.

When a woman is admitted for care related birthing she may have two support persons present. Ward visits are limited to two visitors per patient per day, however only one visitor at a time to ensure social distancing can be maintained.

The visitor policy will continue to be applied with compassion and common sense.

Compassionate exceptions to the visitor policy will continue to be determined on a case by case basis. These decisions will be made in consultation with the relevant clinical staff.

If you are unwell or in self-isolation for possible/confirmed COVID-19 and are due to attend a routine maternity appointment, please contact your midwife, general practitioner, your hospital care provider including the Centenary Hospital Antenatal Clinic on 5124 7625 or Birth Suite on 5124 7444 for more information.

You can find out more information on what pregnancy care and birthing options are available, what you should bring to hospital or when to call online.

COVID-19 information for pregnant women

For the latest information, please read the COVID-19 information for pregnant women fact sheet.

Early Pregnancy Assessment Unit

The Early Pregnancy Assessment Unit continues to provide support to women as usual and will continue to see patients referred from the Emergency Department and from General Practitioners. Women who experience a miscarriage, ectopic pregnancy and early pregnancy problems will continue to be provided with the same support.

We’re here for you at Centenary Hospital for Women and Children

Boon Lim, Clinical Director, Obstetrics and Gynaecology and Michelle Thinius, Assistant Director of Midwifery from the Centenary Hospital for Women and Children at Canberra Health Services shares how we're supporting families during the COVID-19 response.

This information is current as of 14 May 2020 and may be subject to change during the COVID-19 response.

Clinics at Centenary Hospital for Women and Children

General Gynaecology Clinics, Colposcopy Clinics and Outpatient Hysteroscopy Clinics continue to be provided but at a reduced capacity. We have reduced the frequency and number of appointments to ensure social distancing. We have set up online gynaecology clinics through Telehealth for non-face to face follow up consultations.

All gynaecology outpatient clinics resumed from 25 May 2020. We will continue to practice social distancing when scheduling appointments and will use Telehealth for follow up consultations where possible.

In line with the COVID-19 recovery processes, elective gynaecology surgery will be fully operational from 15 June 2020. 

To provide increased protection to all babies, families and staff in the Neonatal Intensive Care Unit (NICU) and Special Care Nursery (SCN) as a result of COVID-19, we have made some changes temporarily.

Expressed Breast Milk, breast feeding and skin to skin time are important in the care provided for babies in the nursery. Parents will be supported by our team to participate in these activities while social distancing guidelines remain in place.

We will continue to provide the same care for babies admitted to NICU and SCN. Babies will be discharged home when they are clinically ready. Services providing support and follow-up after discharge will continue to be provided.

While social distancing is required, where possible, the Growth and Development Follow-up Clinic appointments are being done by telephone.

This advice is current on 1 May 2020. The advice around visiting related to COVID-19 and social distancing may change, please check with the nurse caring for your baby.

Due to COVID-19, we have changed the way we are delivering paediatric outpatient services and clinics.

We have reduced the number of outpatient consultations in line with current restrictions and, where possible, are conducting consultations via Telehealth. Initial consultations are generally face-to-face and followed up via Telehealth if you and your doctor agree that is suitable in your circumstances.

Essential clinic visits are continuing as normal for issues such as fractures, burns, postsurgical reviews, and subspecialist clinics where necessary.

Paediatric day stay services are continuing.  To support these services, we have developed a paediatric outreach service to reduce the need for hospital visits, particularly for vulnerable children and families. One of our staff members will be in touch with you if this service is suitable for your family.

Paediatric surgery has been restricted to emergencies and urgent cases. These restrictions will be progressively lifted over coming weeks. If your child’s surgery was postponed, you will be contacted to make a new appointment once the restriction on that surgery is lifted.

We recognise that during this time you may want to keep children at home rather than bringing them to hospital to seek advice on their illness/es. We want to reassure you that hospitals are safe and welcoming, particularly for children in need. If you think your child may need hospital care, please bring them in or contact Health Direct on 1800 022 222 for advice. For more information and to find the right care for when your child is unwell visit Your health options.

When you find out you’re pregnant, call 5124 9977 to book a meeting with a midwife.

Find more information on pregnancy care and birthing options.

Early pregnancy information sessions

Due to the current restrictions around mass gatherings, we are offering our free early pregnancy information sessions online instead of face-to-face. These sessions are free of charge for Medicare card holders and asylum seekers.

You can register for an information session on Eventbrite to learn more about what ACT public maternity care and birthing options are available to you.

Due to COVID-19, we are now providing telehealth  appointments by phone or video call  for  antenatal  clinic appointments.

The appointment schedule below is only a guide and may differ depending on your needs. Your midwife will be able to advise how they will support you through your pregnancy.

Due to the current restrictions around mass gatherings, we are offering our “Pregnancy to Parenting” and “Next Birth after Caesarean” sessions online via WebEx instead of face-to-face. If you are having your baby at Centenary Hospital for Women and Children you can book into a childbirth education session on Eventbrite. Your midwife can also let you know when and how you will be able to book online for these sessions.

First home visits

We will continue to support new mothers through our first home visit service, however, to keep you, your babies and our staff safe, this service has changed slightly.

Once you have returned home after giving birth, a MACH nurse will contact you by phone within 5 working days to talk about any wellbeing or health issues you may have and arrange a visit from the MACH nurse.

Contact the Early Pregnancy and Parenting Support line on 5124 1775 if you have not received a call from a MACH Nurse. Please leave a voicemail with your name, best contact number and reason for your call and a health professional will call you back within one business day.

Booked clinic appointments

Bookings are now open for face to face regular developmental health checks for your child. To make a booking call Central Health Intake on 02 5124 9977, from Monday to Friday, 8.30am to 5pm and Wednesday, 8am to 3:30pm. Currently, you can only book an appointment up to six weeks in advance. This may be subject to change.

If you have concerns about your child, please phone the Early Pregnancy and Parenting Support Line on 5124 1775 from Monday to Friday to speak to a MACH Nurse.

MACH Clinic locations

Drop-in Clinic

To help stop the spread of COVID-19, drop-in clinics have been replaced by appointment bookings. To access these please call the Early Pregnancy and Parenting Support line on 5124 1775.

Leave a voicemail with your name, best contact number and reason for your call and a health professional will call you back. Staff can assist with information and advice on parenting, child health, breastfeeding, developmental concerns, nutrition and feeding issues, keeping your child safe, toddler behaviour issues, adjustment to parenthood and maternal emotional health.

MACH Clinic locations

Online understanding your baby information session

You’re welcome to attend an online Understanding your baby information session. To book into a session visit Eventbrite.

You can also call the Early Pregnancy and Parenting Support line to speak to a MACH nurse about any concerns you may have with feeding, growth and development or settling concerns.

You can call 5124 1775 and leave a voicemail with your name, best contact number and reason for your call and a health professional will call you back within one business day. An appointment will be made for you to have a telephone or Telehealth consultation with an experienced MACH nurse.

New Parents Groups

New Parent Groups have returned to face to face sessions.

Due to social distancing and room sizes, numbers will be reduced until further notice.

The New Parent Group is a four week program run by our MACH nurses. It gives you the opportunity to meet other first-time parents with babies of a similar age, discuss topics and issues about parenting and caring for yourself and your baby and find out how to access services available to you in the community.

This group is available to parents of infants under four months.

Please book well in advance due to popularity. For bookings call Central Health Intake on 5124 9977 between 8am and 5pm, Monday to Friday and 8am to 3.30pm on Wednesday.

Breastfeeding

We are committed to helping you establish breastfeeding with your baby.

If you are experiencing difficulties or are seeking advice for breastfeeding your baby, please call the Early Pregnancy and Parenting Support line on 5124 1775 to speak to a MACH nurse.  An appointment can be made for you to have a consultation with an experienced MACH nurse (this may be via telehealth).

Early Childhood Immunisation Clinic

Our Early Childhood Immunisation Clinics will continue to operate. Babies and children need to be vaccinated on time so they can get the best possible protection against preventable diseases.

Please note that due to current restrictions around visitors and support persons the number of adults attending the appointment with the child to be immunised may be limited.

From April 2020 the Seasonal Influenza Vaccination will be available for children aged 6 months to under 5 years. This vaccine is free and available through your usual immunisation provider, including GPs and the Early Childhood Immunisation Clinics.

To make an appointment call Central Health Intake on 5124 9977 between 8am and 5pm, Monday to Friday and 8am to 3.30pm on Wednesday.

You can find out more information about this service on the Babies and Children Immunisation page.

Our Nutrition Service provides free nutrition assessment, counselling and advice for children, young people and pregnant women. This service is available to children and young people under 25 years, women during pregnancy and women up to 2 years after giving birth.

The nutrition team is currently providing phone appointments and accepting referrals for the following:

• poor growth,
• food allergy and food intolerance,
• eating disorders,
• hyperemesis (severe morning sickness) during pregnancy,
• developmental eating delays (e.g. delayed texture progression,)
• childhood obesity with medical concerns, and
• childhood iron deficiency.

To book a phone appointment, please call Central Health Intake on 5124 9977.

For support during early pregnancy and parenting you are also welcome to phone the Early Pregnancy and Parenting Support Line on 5124 1775.

If your referral reason does not fit within these criteria, we encourage you to look at our nutrition factsheets and booklets. You may also like to contact a private dietitian by visiting the Dietitians Association of Australia website or contact the University of Canberra’s Health Hub by phoning 6201 5843. You may also wish to contact your GP for further care at this time.

Fussy Eaters Group

The Fussy Eaters Group is a face-to-face group session where you can discuss with others your experience of having a fussy eater in your family.

Due to the current restrictions around mass gatherings we are unable to run these group sessions face-to-face. We are now offering these groups online. To book a place in an online fussy eaters’ group, please call Central Health Intake on 5124 9977.

Making a Solid Start Group

The Making a Solid Start Group is a face-to-face group session run by a Dietitian and Speech Pathologist where you can learn more about introducing solids to your baby.

Due to current restrictions around mass gatherings we are unable to run these sessions face-to-face. We are now offering these groups online. For more information on the online Making a Solid Start group, please contact the Child Development Service on 6207 8884. Bookings can be made online at https://childdevelopmentservice.simplybook.me/v2.

Community Nutrition Requests

Previously, our dietitians provided presentations and workshops on various nutrition topics.

Due to the current restrictions around mass gatherings we are unable to run this service face-to-face. Depending on the request, we may be able to offer an online group during this time. Please complete a Request for Nutrition Involvement Form and send it to WYC-Nutrition@act.gov.au if you are interested in an online group.

School Kids Intervention Program

The School Kids Intervention Program (SKIP) is a multidisciplinary, family-centred service for children aged 4 to 12 years who are overweight or obese. It aims to improve the health and wellbeing of children and their families through regular access to a paediatric specialist, a paediatric dietiitian, an exercise physiologist and a psychologist.

The SKIP team is currently providing phone appointments.

For more information, please contact the SKIP Coordinator on 02 5124 1402 or email SKIP@act.gov.au

For more information on eligibility and making a referral please see the SKIP website here https://health.act.gov.au/services-and-programs/women-youth-and-children/children-and-youth/school-kids-intervention-program

School Youth Health Nurse Program

The School Youth Health Nurse Program provides Registered Nurses in ACT Government High Schools.  As ACT Government High Schools resumes on campus learning from 18 May 2020, the School Youth Health Nurse Program will resume normal service provision within schools. The program provides:

• individual health consultations for High School students
• support for schools to promote health and wellbeing
• small groups for students that focus on health and wellbeing

To see the nurse at school either drop in to their office or call 5124 1790.

Referrals are welcome from families, secondary school staff and other health professionals. Please email CHS.SYHN@act.gov.au or phone 51241790

Kindergarten Health Check

Due to the redeployment of Registered Nurses during the COVID-19 pandemic response and the closure of schools, the physical component of the Kindergarten Health Check was cancelled.

During terms 3 and 4 we are offering a targeted program for the assessment of hearing and vision,  to access this program you need to:

• Have a child in kindergarten this year
• Have concerns about their hearing and vision
• Find it difficult to access other services

To check if you may be eligible for this targeted program and to make an appointment please call 51249977.

If you are concerned about your child’s hearing, please make a free appointment at the Children’s Hearing Service by phoning Central Health Intake on 51249977.

If you are concerned about your child’s vision, please book into a Medicare funded vision check through an Optometrist.

Parents are advised they can also see their GP if they have any concerns.

The information you provided in the Academic Unit of General Practice questionnaire for the Kindergarten Health Check has been collected as normal. The Academic Unit will send results of the questionnaire to the GP to follow-up, if you have given consent to do so. 

For questions about the Academic Unit of General Practice questionnaire please contact the Kindergarten Health Check Research Nurse on 5124 4949 or email KindyHealthAUGP@act.gov.au

Healthcare Access at School (HAAS)

Healthcare Access at School (HAAS) provides Registered Nurses to support school staff to safely care for the complex and/or invasive health needs of children attending ACT Government schools from preschool through to college.

This program provides:

• a care plan that steps out the health tasks required during the school day
• support for school staff to deliver health care tasks safely through education, training and ongoing support as needed
• advocacy for the safe inclusion for children with complex health conditions

The HAAS program will resume normal service delivery when school returns from 18 May 2020. 

For more information and to make a referral visit the School Health webpage or call 5124 1627 or email HAAS@act.gov.au

High School Immunisation

The School Health Team provides the National Immunisation Program vaccines to students in Years 7 and 10:

• Year 7 students receive the vaccination against human papillomavirus (HPV) vaccine, two doses six months apart and the diphtheria, tetanus and pertussis (dTpa) vaccine single dose.
• Year 10 students receive the Meningococcal ACWY vaccine -single dose.

Round one vaccines for year 7 students have now been completed. Vaccines for Year 10 students will be completed during July, August and September. 

For more information please visit the Canberra Health Services Immunisation webpage or contact the School Health Team on 5124 1585 or email schoolimmunisation@act.gov.au.

The Children’s Hearing Service appointments can be made up to three weeks ahead. During this time children who have the following are prioritised for appointments:

1. Children with an existing speech pathology appointment
2. Children who have been referred by the Child Development Service
3. Children who have an existing ENT appointment   

If there is clinic availability, then the next priority is:

4. Children who had a previous appointment that was cancelled because of COVID-19 shut down.

Your referral letter, previous hearing reports (if available) and the child’s Blue Book are required for the appointment.

For more information and to make an appointment please contact the Central Health Intake on 5124 9977.

Provides children, adolescents (up to 18 years) and their families with free support to manage asthma. Registered Nurses:

• provide education on asthma and Asthma First Aid, how asthma medications work and when to use them
• support families to manage wheezing in the first years of life
• support children to recognise their symptoms and learn to manage their asthma
• support adolescents to manage their asthma independently.

The Children’s Asthma Education Service is available to families via clinic appointments or Telehealth.

For more information and to make a Telehealth or clinic appointment with the Children’s Asthma Education Service please contact Central Health Intake on 5124 9977.

All children should have a current Asthma Action Plan – available through their GP.

For more information on asthma visit National Asthma Council of Australia.

Early Parenting Counselling Service

Our Early Parenting Counselling Service (EPCS) provides support and advice to help you better manage and overcome challenges that you may face in the early stages of family life.

To help stop the spread of COVID-19 our home visits will cease at this time. We are providing telehealth, phone and limited clinic counselling services.

We provide brief support to callers to the Early Pregnancy and Parenting Support line on 5124 1775 who have emotional, parenting and wellbeing concerns, and can provide referrals to other resources, validation and normalising of distress at this challenging time.

The EPCS counsellors can also offer up to eight sessions of booked counselling support for pregnant women, their partners, and parents of young children under five years for a range of reasons such as:

• emotional wellbeing for expectant mothers and fathers
• managing antenatal and postnatal anxiety, distress and depression
• experiences of grief and loss
• coping with a difficult or traumatic birth experience
• family or relationship challenges in the early parenting years
• concerns about Family Violence
• feeling isolated from family, friends or the community
• coping with having a baby or young child with developmental delays, disabilities, or additional needs

You can self-refer by phoning the Early Pregnancy and Parenting Support line on 5124 1775. Please leave a voicemail with your name, best contact number and reason for your call, and an EPCS health professional will call you back within three business days.

Eye and vision screening

Canberra Health Services offers eye and vision screening services for children from birth to 6 years. Our services include vision assessment, eye movement assessment and binocular vision tests.

You can access this service with a referral from your GP or MACH nurse if your child has:

• a vision of 6/9 or less in one or both eyes
• an obvious or latent squint
• uneven eye movements.

Please make an appointment by calling Central Health Intake on 5124 9977 between 8am and 5pm, Monday to Friday. Please remember to bring your child’s Blue Book to your appointment, as well as their glasses and referral letter.

Physiotherapy

Our physiotherapy services provide assessment, information, exercise advice, early intervention and prevention for women and babies.

To help slow the spread of COVID-19 and to keep families, babies and staff safe, we have changed the way our service operates. We currently offer physiotherapy support for essential assessments and treatments. This includes:

• ultrasound treatment for mastitis treatment for blocked ducts
• infant assessment (head shape, neck issues and positional talipes)
• postnatal women suffering acute pain with mobilisation and significant pelvic floor continence issues

These services may be provided over the phone or in a clinic visit at one of the three clinics across Canberra:

• Belconnen Community Health Centre (Mondays, Tuesdays and Wednesdays)
• Tuggeranong Community Health Centre (every second Tuesday and Wednesdays)
• Gungahlin Community Health Centre (Mondays and second Tuesdays)

To book an appointment, please call the Central Health Intake line on 5124 9977, between 8am and 5pm, Monday to Friday.

If you are experiencing pain including mastitis and can’t wait for an appointment on these days, we recommend you contact your GP or a private physiotherapy practice.

Physiotherapy Information Group

The Physiotherapy Information Group provides you with information to help you and your baby during the first postnatal year.

Come with your questions about the first postnatal year.

For yourself:

• Postnatal recovery exercises and general exercise advice
• Back, pelvic, wrist and general musculoskeletal care
• Pelvic floor, bladder and bowel concerns

For your baby:

• Tummy time ideas
• Concerns regarding head shape, neck tightness or preference to turn one way
• Feet concerns (positional talipes)

To book a place in a group, please call the Central Health Intake on 5124 9977, between 8am and 5pm, Monday to Friday.

If you have concerns about your child’s development, please contact the Child Health Targeted Support Service Intake and Support line during business hours, Monday – Friday on 5124 2712.

Your treating General Practitioner or a medical specialist can still make a referral to our service, which will be considered and prioritised based on age and developmental needs. Referrals can be sent through to Central Health Intake at CHIintake@act.gov.au or faxed to 02 5124 1082.

The Child at Risk Health Unit (CARHU) will continue to provide medical examinations, health screens, and consultation for all children and their families and/or carers in the ACT with concerns of child abuse and neglect and for children entering out of home care.

You can contact us through the Child Health Targeted Support Service Intake and Support line during business hours, Monday to Friday on 5124 2712.

For after-hours assistance, please contact the Child at Risk Medical Consultant through the Canberra Hospital switchboard on 5124 0000.

In response to COVID-19, the Women’s Health Service is offering counselling and nursing care using telehealth, phone counselling and limited face to face counselling to women who have no symptoms of cold or flu.

To talk with a counsellor you can call 5124 1787 from 1pm to 3pm, Monday to Friday.

To make a referral for an appointment with a nurse you can call 5124 1787 from 9am to 4:30pm, Monday to Friday

You may seek support if you have experienced domestic and family violence, abuse and or neglect in childhood and/or adulthood. You may also wish to talk to a counsellor about managing the effects of social isolation, discuss any anxieties, feelings or distress you might be experiencing that is related to your previous experiences of trauma, and to enhance your coping capacity during this period of time.

Please note, this is not a crisis phone line and if you require urgent assistance please call 000, or the Domestic Violence Crisis Support line on 6280 0900.